Política de reembolso

We want you to love what you ordered. If something's not right, here's how we fix it.

 

30-day returns. You may return any unused item in its original packaging within 30 days of delivery for a full refund of the product price. To start a return, email support@shopnesttidy.com with your order number — we'll reply within 24 hours (business days) with instructions and the return address. Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

 

Damaged, defective, or wrong items. Email us a photo within 7 days of delivery and we'll ship a free replacement or issue a full refund — your choice, no return required.

 

Refund processing. Once your return is received and inspected (or your damage claim approved), refunds are issued to your original payment method within 5–10 business days. You'll get an email confirmation when it's done.

 

Non-returnable items. Used items, items without original packaging, and final-sale items cannot be returned unless defective.

 

Order cancellation. You may cancel for a full refund within 12 hours of purchase, as long as the order hasn't shipped. Email support@shopnesttidy.com with "CANCEL" and your order number in the subject line.

 

Lost packages. If tracking shows no movement for 15 business days, we'll send a replacement or refund you in full.